Refund policy
At If She Loves, your satisfaction is important to us. Please review the policy below for complete return and exchange details.
1. Return Eligibility
We accept returns within 15 days of delivery.
Returned items must be:
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Unworn
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Unwashed
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Unaltered
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In original condition
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With original tags attached
We reserve the right to refuse returns that do not meet these requirements.
2. Free Returns
We offer free returns on eligible domestic orders.
There are:
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No return shipping fees
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No restocking fees
Returns that are approved will be refunded to the original payment method.
3. Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
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Gift cards
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Items marked Final Sale
Final Sale items are strictly non-returnable.
4. Return Inspection & Approval
Once your return is received and inspected, you will receive email confirmation of approval or rejection.
Returns may be declined if items show:
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Signs of wear
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Makeup, deodorant, sweat, grass, or dirt stains
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Damage
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Alterations
If a return is declined, the item will be shipped back to you.
5. Refund Processing
If approved:
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Refunds are issued to the original payment method
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Processing occurs within 5–8 business days after approval
Original shipping charges (if applicable) are non-refundable unless required by law.
6. Exchanges (Free Size Exchanges)
We offer free size exchanges, subject to availability.
For eligible exchanges:
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Return shipping is complimentary
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Shipment of the replacement item is complimentary
To request an exchange, contact:
Exchanges are processed once the original item is received and inspected.
7. Return Shipping Address
Please send returns to:
IF SHE LOVES
1100 S San Pedro St, Unit G06
Los Angeles, CA 90015
United States
We recommend using a trackable shipping service if arranging your own return. We are not responsible for lost return shipments.
8. International Returns
International customers are responsible for:
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Return shipping costs
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Customs duties
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Import taxes
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Brokerage fees
These fees are non-refundable.
If a package is refused, associated charges may be deducted from the refund.
For international return instructions, contact:
9. Policy Updates
We reserve the right to modify this policy at any time. Updates will be reflected by the revised effective date.
